Message from Ana BotínGroup executive chairman

Ana Botín

“Our success in 2017 shows that our way of doing business, and our focus on building loyalty, is creating a virtuous circle that delivers growth, profitability and strength”

Putting our purpose at the heart of our business is critical if we are to be a truly responsible bank. Our actions need to match our words.


Message from José Antonio ÁlvarezChief executive officer

José Antonio Álvarez

“Grupo Santander results again underscored the soundness of our business model”

Grupo Santander carried out its business in 2017 in a more favourable environment, one of the most positive in recent years.


A responsible bank that helps address major global challenges

Ethics and conduct

Digital revolution

Inclusive growth

Sustainable growth

A model for sustainable, predictible growth

We aim to be our customers' bank of choice. We are transforming our business to become a more profitable and sustainable bank.


in 2017


A responsible bank has clear, robust governance, in which accountabilities are well-defined and risks and opportunities are prudently managed.

Balanced board composition

Balanced board composition

Respect for shareholders’ rights

Respect for shareholders' rights

Maximum transparency in remuneration

Maximum transparency in remuneration

A la vanguardia en mejores prácticas internacionales

At the forefront of best practices and long-term vision

Caminos de progreso

Santander: a responsible and sustainable bank