Message from Ana BotínGroup executive chairman
“Our success in 2017 shows that our way of doing business, and our focus on building loyalty, is creating a virtuous circle that delivers growth, profitability and strength”
Putting our purpose at the heart of our business is critical if we are to be a truly responsible bank. Our actions need to match our words.
Message from José Antonio ÁlvarezChief executive officer
A responsible bank that helps address major global challenges
Santander contributes to the economic and social progress of the communities in which it is present.
Santander has a comprehensive offering to help SMEs as they grow. In 2017 it was named by Euromoney magazine for the second consecutive year as the Best Bank in the World for SMEs.
Santander is one of the three best banks to work for in the majority of its core markets.
Maintaining an open and fluid dialogue with all stakeholders.
Santander invests more in supporting higher education than any other private company in the world (according to the Varkey Foundation in cooperation with Unesco).
A model for sustainable, predictible growth
We aim to be our customers' bank of choice. We are transforming our business to become a more profitable and sustainable bank.
Employees who are more motivated and committed…
...make our customers more satisfi ed and loyal...
...which drives profitability and sustainable growth…
......which results in more investment in communities.
A responsible bank has clear, robust governance, in which accountabilities are well-defined and risks and opportunities are prudently managed.
Balanced board composition
Respect for shareholders' rights
Maximum transparency in remuneration
At the forefront of best practices and long-term vision